If you are a regular user of Ola’s cab service in India, I’m sure you have faced cab cancelation from drivers because of your payment method or your destination at some point. Currently, Ola’s driver-partners cannot see the drop location of passengers or their mode of payment in the app, and this leads many of them to cancel rides for passengers. Citing this industry-wide issue, Ola has now taken a necessary step to solve the problem for passengers as well as its driver-partners.
Ola’s co-founder and CEO Bhavish Aggarwal recently took to Twitter to answer, well, the “2nd most popular question” of why Ola drivers abruptly cancel rides for passengers. In the tweet, Aggarwal included a video, announcing a new feature for Ola’s driver-partners on the Ola Driver app. The new feature will enable drivers to view the approximate drop location of passengers and the mode of payment before accepting a ride. You can check out the tweet right below.
Addressing the 2nd most popular question I get – Why does my driver cancel my Ola ride?!!We’re taking steps to fix this industry wide issue. Ola drivers will now see approx drop location & payment mode before accepting a ride. Enabling drivers is key to reducing cancelations. pic.twitter.com/MFaK1q0On8— Bhavish Aggarwal (@bhash) December 21, 2021
